Our online computer service will provide solutions to many computer problems people are faced with using their personal computers.
If you would like to review my background and experience before you continue on, please go to the About Me page.
As more and more people start to have computers in their homes and try their best not to have problems, problems are what they get.
The average homeowner is usually not equipped with the knowledge required to solve some of these problems and that's where our online computer service comes in.
I used to think everybody knew how to take care of the simplest of computer problems they're faced with but I was wrong.
Testimonials
Here are some of the people our online computer service helped expressing how we assisted them and how they benefited from that assistance.
Rollin F. - Hopelessly lost, computer froze, etc. You know how I feel when things don't work but you
have someone in your corner guiding you through the maze until you can see daylight. Then Online Computer Sevice
is what you need to solve your problems.
Diana M. - Thank you so very much Online Computer Service for coming to my rescue (again)! I depend
totally on my computer to do daily business...it gives me great peace of mind to
have your service when I need it.
Norman H. - Security Problems , Hijacking , Reprograming , Personal
Help. Thanks to Online Computer Service my computor woes has ended I recommend Online Computer Service for technical
support. Thank you Online Computer Service for keeping me online.
Problems People Face
People were asking online computer service what should they be looking for when they shop for a computer.
They wanted to know what different computer terms meant or what were the different parts and their functions.
Once they bought their computer they needed assistance in hooking it up together and setting it up.
After the computer was all hooked up and running, what do they do with it.
So now they want to know what they can do with it and what different software is available to accomplish what they wanted to do.
Since they bought the computer from a store, they need to know what's on their computer and how do they get what they don't have.
Of course many people heard of email, so how do they get this started and how does it work.
Should they go with telephone hookup or is there a better way to connect.
The next question is how do you connect to an internet service provider and who is the best one.
Of course everyone wants to know how to get their pictures on the computer into their screen savers and sending them to their friends and relatives.
Once you get on the internet, everyone wants to know how to protect themselves from viruses, piracy, spyware, spam, and popups.
The range of problems can be from simple ones like connecting the necessary equipment to the computer to the most complicated ones that deal with the Windows XP operating system.
Areas of Assistance our online computer service will provide
Computer Shopping - features to look for
Computer Hardware - Definitions, Functions
Computer Software - Security - Virus, spam, popups, etc.
Windows XP & Vista - Introduction
Windows XP & Vista - Installing, Repairing, troubleshooting
Outlook Express - Setting up, email
Windows Mail & Windows Live Mail - Setting up, email
Picasa - pictures
Internet Explorer - Google Search, Favorites
Microsoft Office - Spreadsheet, Word Processing, Database, Slides, Web Sites, Brochures
Microsoft Excel - Spreadsheet
Microsoft Word - Word Processing
Microsoft Access - Database
Microsoft PowerPoint - Slides
Microsoft FrontPage - Web Sites
Microsoft Publisher - Brochures
Preparations before we get started
In order for the online computer service to work for you, you need to follow the process below:
Fill out the form so that we can have a reference point to get started.
Download and install crossloop from crossloop.com - we'll connect your computer with mine through the internet.
Inside United States - we can call you toll free.
Outside United States - Get a microphone - setup a Google Gmail account - We will use Google talk.
Paypal - we'll use it to handle the charges for you and you don't have to be a Paypal member.
Contact Form
Try your best to fill in the required information for online computer service before we get started.
This will help our online computer service determine whether you're in the United States so that we know whether to use the telephone (Toll Free) or use Google Talk on the internet if you're outside the United States.
You must have high speed access so that we can connect to your computer and actually see the problem you're trying to solve.
If you have a dial up, the access time online would be too slow to acutally do anything productive because of how slow the information will be transferring between your computer and ours.
By knowing where you live, the time zones will determine what time we will be communicating with each other.
Also it would be helpful to know which operating system you have so that I'll know what features we'll be dealing with.
The program below, crossloop, requires Windows 2000, Windows XP, or Windows Vista otherwise we won't be able to connect to you.
If you live outside the United States, you need to set up a Google account if you don't have it and be able to use Google Talk so that we can talk to each other.
Crossloop
We'll use this program to connect your computer to ours through the internet so that we can see your screen and control your computer.
With this tool, we can download programs you need and install them onto your computer.
We can also do troubleshooting to find out what problems you are trying to solve and see the error messages on display.
To download and install crossloop, follow these steps.
Open the Internet Explorer or Firefox browser.
Do a Google search for crossloop.com.
Download and install the latest version of crossloop.
Complete your registration with crossloop.
To run crossloop on your computer, follow these steps.
Select the crossloop icon on your desktop.
Select the Share tab.
Access code - we will be asking for this.
After we key in your access code into my crossloop program, select connect.
My computer will ask you for permission to connect to your computer.
You need to select Yes.
Once we have a connection, we will be able to control your computer to help you solve your problem.
Requirements
Windows 2000, Windows XP, Windows Vista
High speed internet access - cable modem or DSL
Phone access - Inside United States - house or cell phone - Outside United States - microphone
Internet - Google Talk
Rates
We're trying to keep our rates simple and reasonable so that people feel the service is worth their while.
I've seen people who had problems and just put the computer in a closet when they could have been using it all this time.
Others were pulling their hair out because the problems persisted and they didn't know what to do to solve them.
Some with a business to run had to solve the problem or else their whole business would stop functioning.
Many want so much to enter the 21st century and learn how to use computers because they know they need to since it won't go away and there's so much you can do with it.
Older ones who live away from their children, grandchildren and long-time friends want so much to keep in touch with everyone.
Here are the rates:
Computer Cleanup & Spyware Removal - $50.00
Software Installation Help - Hourly
Hourly rate - $30.00 per hour.
Free Estimates
Online Computer Service Form - Fill this form out and let us know how we can help.
So if you think our online computer service is something that will work for you, please fill out the contact form above so that we can take care of that problem for you.
If you don't have high-speed access, contact us anyway and we'll see if we can still help you solve your problem.
Now if all that is too complicated for you and you just want your problem solved then contact us below.
Online Computer Service
If you have any computer problems or need help, please feel free to select Contact below: